{"id":10241,"date":"2023-11-16T16:23:27","date_gmt":"2023-11-16T16:23:27","guid":{"rendered":"https:\/\/golighthouse.com\/tr\/?page_id=10241"},"modified":"2025-02-12T13:14:26","modified_gmt":"2025-02-12T13:14:26","slug":"hizmetsozlesmesi","status":"publish","type":"page","link":"https:\/\/golighthouse.com\/tr\/hizmetsozlesmesi\/","title":{"rendered":"Hizmet S\u00f6zle\u015fmesi"},"content":{"rendered":"\t\t
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Hizmet S\u00f6zle\u015fmesi<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Fiyat Teklifi ile birlikte de\u011ferlendirilir<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
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TS EN ISO\/IEC 9001 Standard\u0131 gereklerini yerine getirmek, kalibrasyon hizmeti s\u0131ras\u0131nda ve sonras\u0131nda siz de\u011ferli m\u00fc\u015fterilerimizle yanl\u0131\u015f anla\u015f\u0131lmalar\u0131 ortadan kald\u0131rmak ve sizlere daha kaliteli hizmet sunabilmek amac\u0131yla bu s\u00f6zle\u015fme haz\u0131rlanm\u0131\u015ft\u0131r. Bu s\u00f6zle\u015fme metnine atf\u0131 i\u00e7eren fiyat teklifini imzalayarak firmam\u0131za ula\u015ft\u0131rman\u0131z veya cihazlar\u0131 g\u00f6ndermeniz durumunda bu s\u00f6zle\u015fme kabul edilmi\u015f say\u0131l\u0131r. Anlay\u0131\u015f ve destekleriniz i\u00e7in \u015fimdiden te\u015fekk\u00fcr ederiz.<\/p>

\u00a0<\/p>

Genel \u015eartlar<\/b><\/p>

  • Lighthouse, kamuya a\u00e7\u0131k h\u00e2le getirmek istedi\u011fi bilgi hakk\u0131nda m\u00fc\u015fteriyi mutlaka \u00f6nceden bilgilendirmektedir. Bilginin m\u00fc\u015fteri taraf\u0131ndan kamuya a\u00e7\u0131k h\u00e2le getirildi\u011fi veya laboratuvarla m\u00fc\u015fteri aras\u0131nda anla\u015fma oldu\u011fu durumlar h\u00e2ri\u00e7 (\u00f6r. \u015fik\u00e2yetlere cevap verilmesi ama\u00e7l\u0131), di\u011fer t\u00fcm bilgilerin \u00f6zel bilgi oldu\u011fu de\u011ferlendirilir ve bu bilgiler mahrem bilgi kabul edilmektedir. Bilgi m\u00fc\u015fteriye yaz\u0131l\u0131 \u015fekilde email yoluyla iletilmektedir.<\/li>
  • Lighthouse laboratuvar\u0131n\u0131n gizli bir bilgiyi a\u00e7\u0131klamaya, kanunen zorunlu oldu\u011fu veya s\u00f6zle\u015fmeden kaynakl\u0131 olarak yetkili k\u0131l\u0131nd\u0131\u011f\u0131 durumlarda, gizli bilgiyi a\u00e7\u0131klamaya yaln\u0131zca Genel M\u00fcd\u00fcr yetkilidir ve kanunen yasaklanmad\u0131k\u00e7a, m\u00fc\u015fteri, a\u00e7\u0131klanacak bilgi konusunda haberdar edilmektedir. Bilgi m\u00fc\u015fteriye yaz\u0131l\u0131 \u015fekilde email yoluyla iletilmektedir.<\/li>
  • Firman\u0131z \u00f6nceden planlamak kayd\u0131yla, di\u011fer firmalara ait bilgilerin korundu\u011fu bir haz\u0131rl\u0131ktan sonra, yap\u0131lan kalibrasyon i\u015finin g\u00fcvenilirli\u011fini tehlikeye sokmayacak \u015fekilde firman\u0131z i\u00e7in yap\u0131lan kalibrasyonu denetleyebilir.<\/li>
  • Cihazlar randevu al\u0131narak ve randevu zaman\u0131nda g\u00f6nderilmesi durumunda teklifte verilen g\u00fcnde teslim edilmektedir. Laboratuvarda olabilecek ola\u011fan\u00fcst\u00fc durumlardan kaynaklanan gecikmeler firman\u0131za bildirilir. M\u00fc\u015fteri kaynakl\u0131 gecikmelerden Lighthouse laboratuvarlar\u0131 sorumlu tutulamaz.<\/li>
  • \u00d6deme \u015fartlar\u0131 fiyat teklifinde belirtildi\u011fi \u015fekilde ele al\u0131nmaktad\u0131r.<\/li>
  • Lighthouse\u2019un sebep oldu\u011fu bir sapma s\u00f6z konusu oldu\u011funda m\u00fc\u015fteri bilgilendirilmektedir.<\/li>
  • Lighthouse \u015fikayet prosesi kapsam\u0131nda, m\u00fc\u015fteri itiraz ve \u015fikayetleri telefon ya da email yoluyla (emea@golighthouse.com) iletilebilmektedir. Lighthouse taraf\u0131ndan al\u0131nan \u015fik\u00e2yet\/itiraz (bundan sonra \u015fik\u00e2yet olarak belirtilecektir), \u00f6ncelikle kalite birimi taraf\u0131ndan do\u011frulamaya tabi tutulur. Yap\u0131lan faaliyetlerle ilgili oldu\u011fundan emin olunduktan sonra \u015fik\u00e2yet kay\u0131t alt\u0131na al\u0131narak en ge\u00e7 2 i\u015f g\u00fcn\u00fc i\u00e7erisinde \u015fikayetin al\u0131nd\u0131\u011f\u0131 ve incelenerek detayl\u0131 bilgi verilece\u011fi \u015fikayeti yapan m\u00fc\u015fteriye bildirilir. \u0130lgili \u015fikayet, prosed\u00fcr\u00fcm\u00fczde yer alan \u015fikayet kategorilerine uygun olarak ele al\u0131n\u0131r. T\u00fcm de\u011ferlendirme ve kapama s\u00fcreci boyunca m\u00fc\u015fteri bilgilendirmesi devam eder. \u015eikayet de\u011ferlendirme sonucunda bizimle ilgili olmad\u0131\u011f\u0131 karar\u0131 \u00e7\u0131karak faaliyet ba\u015flat\u0131lmazsa da m\u00fc\u015fteri taraf\u0131na \u015fikayet de\u011ferlendirme sonucu mail olarak iletilir. \u015eikayetin al\u0131nd\u0131\u011f\u0131 bildirilirken m\u00fc\u015fteriye \u015fikayet ele alma s\u00fcrecinin nas\u0131l i\u015fledi\u011fiyle ilgili de bilgi ge\u00e7ilmektedir. \u015eikayetin ele al\u0131nmas\u0131 ve bildirimleri, \u015fikayete konu olmayan personel taraf\u0131ndan yap\u0131lmaktad\u0131r. T\u00fcm \u015fikayet ve itirazlar Lighthouse sisteminde iyile\u015ftirme s\u00fcre\u00e7lerinin bir par\u00e7as\u0131 olarak \u015feffaf \u015fekilde de\u011ferlendirilmektedir.<\/li>
  • Fiyat teklifinin onaylanmas\u0131 durumunda veya cihazlar\u0131n laboratuvar\u0131m\u0131za g\u00f6nderilmesi halinde bu s\u00f6zle\u015fme \u015fartlar\u0131 firman\u0131z taraf\u0131ndan kabul edilmi\u015f say\u0131lacakt\u0131r.<\/li><\/ul>

    \u00a0<\/p>

    Lighthouse Laboratuvarlar\u0131nda Kalibrasyon<\/b><\/p>

    • Kalibrasyon hizmetlerinde sertifikalar k\u0131smen \u00e7o\u011falt\u0131lamaz.<\/li>
    • Firman\u0131za ula\u015ft\u0131r\u0131lan kalibrasyon raporlar\u0131n\u0131n kaybolmas\u0131 durumunda onayl\u0131 fotokopileri verilmektedir.<\/li>
    • Kalibrasyon etiketleri ilgili cihaza ait seri no i\u00e7ermesi sebebiyle kaybolmas\u0131 durumunda yenilenebilmektedir.<\/li>
    • Kalibrasyon i\u00e7in g\u00f6nderilecek cihazlar temizlenerek g\u00f6nderilmelidir.<\/li>
    • Laboratuvar\u0131m\u0131zda m\u00fc\u015fteri onay\u0131 al\u0131nmaks\u0131z\u0131n cihazlara kesinlikle hi\u00e7bir m\u00fcdahale yap\u0131lmaz (tamir, ayar vb). Cihazlar kalibrasyona gelmeden \u00f6nce kontrolden ge\u00e7irilmeli, bozuk, hasarl\u0131 cihazlar bilgi verilerek hizmete g\u00f6nderilmelidir.<\/li>
    • Cihazlar teslim al\u0131n\u0131rken g\u00f6rsel kontrole tabi tutulur, g\u00f6rsel kontrol fonksiyon kontrol\u00fcn\u00fc i\u00e7ermez. Sonradan veya kalibrasyon esnas\u0131nda tespit edilen problemlerden Lighthouse laboratuvar\u0131 sorumlu de\u011fildir.<\/li>
    • Cihazlar m\u00fcmk\u00fcnse elden teslim edilmeli tekrar elden teslim al\u0131nmal\u0131d\u0131r. Bunun haricindeki nakliye y\u00f6ntemlerinden olu\u015fabilecek zararlar (hasar, kaybolma vb.) Lighthouse kalibrasyon laboratuvarlar\u0131 sorumlulu\u011funda de\u011fildir.<\/li>
    • Firmam\u0131zda partik\u00fcl \u00f6l\u00e7\u00fcm cihaz\u0131 kalibrasyon metotu olarak, m\u00fc\u015fteri taleplerimize uygun \u015fekilde, ISO 21501-4 lazer sa\u00e7\u0131l\u0131m y\u00f6ntemiyle partik\u00fcl \u00f6l\u00e7\u00fcm\u00fc standard\u0131 ve Lighthouse partik\u00fcl \u00f6l\u00e7\u00fcm cihaz manuellerine uygun haz\u0131rlanm\u0131\u015f prosed\u00fcr\u00fcm\u00fcz ya da ISO 21501-4 standard\u0131n\u0131 kar\u015f\u0131layan kalibrasyon metodumuz kullan\u0131l\u0131r. Kalibrasyon, yine m\u00fc\u015fteri talebine uygun \u015fekilde, fabrika kalibrasyon sertifikas\u0131, ISO 21501-4 kalibrasyon sertifikas\u0131 ya da T\u00fcrkak akredite kalibrasyon sertifikas\u0131 ile raporlanarak sertifika olu\u015fturulur.<\/li>
    • ISO 21501-4 standard\u0131 6.9.Kalibrasyon S\u0131kl\u0131\u011f\u0131 maddesinde ge\u00e7en \u2018Bir LSAPC icin kalibrasyon s\u0131kl\u0131\u011f\u0131 1 y\u0131l ya da daha k\u0131sa s\u00fcreli olmal\u0131d\u0131r\u2019 \u00f6nerisine dayanarak Lighthouse partik\u00fcl \u00f6l\u00e7\u00fcm cihaz\u0131 kalibrasyon sertifikalar\u0131nda bir sonraki kalibrasyon tarihi en ge\u00e7 olabilecek d\u00f6nem olarak 1 y\u0131l sonras\u0131 olarak belirtilir. M\u00fc\u015fteri prosesleri ve kullan\u0131m\u0131na ba\u011fl\u0131 olarak, s\u0131kla\u015ft\u0131r\u0131lmas\u0131 gereken kalibrasyon hizmetinin de\u011ferlendirmesi m\u00fc\u015fteri sorumlulu\u011fundad\u0131r.<\/li>
    • Kalibrasyona g\u00f6nderilen cihazlar emniyetli \u015fekilde, m\u00fcmk\u00fcnse orijinal ambalaj\u0131 ile ambalajlanmal\u0131d\u0131r. Ambalajlamadan do\u011facak hasarlardan Lighthouse EMEA sorumlu de\u011fildir.<\/li><\/ul>

      \u00a0<\/p>

      Resmi Denetimler ve Gizli Bilgilere Eri\u015fim<\/i><\/b><\/p>

      Taraflar, bu s\u00f6zle\u015fme kapsam\u0131nda y\u00fcr\u00fct\u00fclen faaliyetlerin ilgili mevzuat, standartlar ve d\u00fczenlemelere uygunlu\u011funun denetlenmesi amac\u0131yla yetkili resmi kurulu\u015flar (\u00f6rne\u011fin, akreditasyon kurumlar\u0131, kamu otoriteleri ve d\u00fczenleyici kurumlar) taraf\u0131ndan denetime tabi tutulabilece\u011fini kabul eder.<\/i><\/p>

      Bu kapsamda, yetkili resmi denetim organlar\u0131n\u0131n temsilcileri, denetim faaliyetlerini ger\u00e7ekle\u015ftirmek amac\u0131yla gerekli olan gizli nitelikteki bilgi ve belgelere eri\u015fim hakk\u0131na sahip olacakt\u0131r. Ancak, bu bilgiler yaln\u0131zca denetim amac\u0131yla kullan\u0131lacak, \u00fc\u00e7\u00fcnc\u00fc taraflarla payla\u015f\u0131lmayacak ve ilgili mevzuat \u00e7er\u00e7evesinde korunacakt\u0131r.<\/i><\/p>

      Yetkili denetim organlar\u0131n\u0131n denetim s\u00fcrecinde edindi\u011fi t\u00fcm bilgilerin gizlili\u011finin korunmas\u0131na ili\u015fkin sorumluluk, ilgili resmi kurulu\u015flar\u0131n tabi oldu\u011fu yasal d\u00fczenlemeler \u00e7er\u00e7evesinde y\u00fcr\u00fct\u00fclecektir.<\/i><\/p>

      \u00a0<\/p>

      PF01\/R08\/07.02.2025<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      Fiyat Teklifi ile birlikte de\u011ferlendirilir TS EN ISO\/IEC 9001 Standard\u0131 gereklerini yerine getirmek, kalibrasyon hizmeti s\u0131ras\u0131nda ve sonras\u0131nda siz de\u011ferli m\u00fc\u015fterilerimizle yanl\u0131\u015f anla\u015f\u0131lmalar\u0131 ortadan kald\u0131rmak ve sizlere daha kaliteli hizmet sunabilmek amac\u0131yla bu s\u00f6zle\u015fme haz\u0131rlanm\u0131\u015ft\u0131r. Bu s\u00f6zle\u015fme metnine atf\u0131 i\u00e7eren fiyat teklifini imzalayarak firmam\u0131za ula\u015ft\u0131rman\u0131z veya cihazlar\u0131 g\u00f6ndermeniz durumunda bu s\u00f6zle\u015fme kabul edilmi\u015f say\u0131l\u0131r. Anlay\u0131\u015f […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-10241","page","type-page","status-publish","hentry"],"yoast_head":"\nHizmet S\u00f6zle\u015fmesi - EMEA<\/title>\n<meta name=\"description\" content=\"Terms and Conditions\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/golighthouse.com\/tr\/hizmetsozlesmesi\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hizmet S\u00f6zle\u015fmesi - EMEA\" \/>\n<meta property=\"og:description\" content=\"Terms and Conditions\" \/>\n<meta property=\"og:url\" content=\"https:\/\/golighthouse.com\/tr\/hizmetsozlesmesi\/\" \/>\n<meta property=\"og:site_name\" content=\"EMEA\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-12T13:14:26+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/golighthouse.com\\\/tr\\\/hizmetsozlesmesi\\\/\",\"url\":\"https:\\\/\\\/golighthouse.com\\\/tr\\\/hizmetsozlesmesi\\\/\",\"name\":\"Hizmet S\u00f6zle\u015fmesi - 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