Protect your Monitoring System investment, Protect your PRODUCT, Protect your DATA and be assured that you meet cGMP for risk mitigation and DATA INTEGRITY regulatory requirements
Call or submit a SLA Technical Support Request
Call or submit a SLA Technical Support Request
Get back online via our remote support
Unplanned events are sometimes unavoidable and may cause major manufacturing disruptions, product shortages and loss of revenue when production lines are down. The best way to mitigate such events and to keep your business continuity flowing is to invest in a SLA for remote technical support. Our software engineers can remotely solve issues and get your system back online promptly. Our online technical support request webpage ensures you get the fastest service possible to address unplanned events within a few mouse clicks.
We offer two levels of remote technical support to fit your budget and comfort zone.
LMS Pharma/Pro LMS Express RT | Premium | Elite |
|---|---|---|
Support logged with case number | Instantaneous | Instantaneous |
Technician phone call | Within 4hr | Within 1hr |
Remote connection for support | ||
Technical Evaluation | ||
Phone & Email Support | ||
Email notifications on case updates | ||
Service reports and change control | ||
On-site Technician* | ||
Spare Parts shipped overnight** | ||
Weekend Coverage*** | See notes below*** | |
System checks | ||
Support Hours | 8am-5pm PST Monday – Friday | |
*Travel time and travel expenses are not included and are paid for when onsite support is actually needed.
** Shipping costs charged to customer.
*** Only included in the Elite Plus SLA with premium payment.
ALL SLA contracts are to be paid up in full before contract coverage is provided.
For an SLA quote email Sales@golighthouse.com
For pricing and to request a quote, please click here.
Our SLA coverage is GMP compliant – get the coverage you need to mitigate unplanned events.
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